Account & data
Delete your MzMind account
You can request permanent deletion of your MzMind account and all associated app data at any time. This page explains how to make a request, what data is deleted, what may be retained, and how long the process takes.
1. How to Request Account Deletion
To permanently delete your MzMind account, follow these steps:
- Email support@mzmind.co.za from the email address linked to your MzMind account.
- Use the subject line: Delete my MzMind account
- Include in the message:
- Your full name
- Registered email address
- Optional: “Please delete my account and all associated data”
- We will verify ownership and confirm deletion by email.
2. What Data Is Deleted
When an account is deleted, we delete (or anonymize where required):
- Account profile (name, email, date of birth, password credentials)
- Chat conversations and messages
- Uploaded files and generated outputs
- Tasks and scheduled commands
- Custom skills
- API tokens
- Connected third-party integrations (Google/Microsoft connector tokens)
3. What Data May Be Retained
- We may retain limited records only where required by law, fraud prevention, security, or billing/compliance obligations.
- Any retained data is minimized and kept only for the period required by applicable law or legitimate business needs.
- Processing/backup copies may take up to 30 days to be fully removed from all systems.
4. Delete Data Without Deleting Your Account
You can delete individual items in the app without deleting your account, including conversations, library items, tasks, custom skills, API tokens, and connector access.
Full account deletion requires contacting support as described above.
5. Processing Timeline
- Account deletion requests are processed within 30 days of a verified request.
- You will receive a confirmation once completed.
6. Contact
If you have any questions about deleting your account or your data, contact us at support@mzmind.co.za.